FAQs

DO YOU PROVIDE TRACKING NUMBERS?

Yes, every order is provided with a UPS or USPS tracking number. You will receive an email with the tracking number as soon as your order ships.

Do you offer refunds?

All sales are final, no returns or exchanges. If a purchase is made and the item is unavailable we will return your funds. Please wait 3-5 business days for funds to return to your bank account.

What are your hours ?

Tuesday - Saturday: 12 - 8
Sunday: 12-7
Monday: Closed

How can I make a change or cancel my order?

Please contact customer support at support@thekikback.co. Please note: we are unable to process cancellation requests once an item ships.

When is Saturday steals ?

12 am midnight on Saturday !

What should I do if I have forgotten my password?

Don’t worry! Simply click the “Forgot Your Password?” link next to the login button and follow the instructions provided. Please don’t hesitate to contact our Customer support at support@thekikback.co if you continue to experience any problems logging in.

Is my privacy and personal information secure on your website?

Shopping on our website is always safe and secure! We do our best to keep our customers happy! Please go to the Privacy policy section for more information.

Saturday steals cart jacked ?

Due to the high demands during our Saturday steals releases the product has been purchased by another customer having the sneaker in your cart does not secure a purchase

 

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